Privacy Policy

Introduction

Welcome to Tessa ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of the Tessa application.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account information (username, email address)
• Profile information you choose to provide
• Communication preferences

Usage Information

We automatically collect certain information about your use of the Service:

• App usage patterns and interactions
• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, access times, app features used)
• Crash reports and performance data

Content Information

We collect the content you create and share within the app:

• Messages and conversations with AI characters
• Meditation session preferences
• App settings and preferences

How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain the Service
• Personalize your experience with AI characters
• Improve our AI responses and emotional support features
• Deliver meditation and relaxation content
• Communicate with you about the Service
• Analyze usage patterns to improve the app
• Ensure the security and integrity of the Service
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service, such as:

• Cloud storage providers
• Analytics services
• Customer support platforms

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure data storage practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain data processing activities

To exercise these rights, please contact us at support@tessa.com.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.